What is a managed IT service? Put simply, these services are IT tasks that are performed by third parties and used by customers. These third-party providers, also known as managed service providers, are responsible for processing your company's IT infrastructure, monitoring it 24 hours a day, and managing all or part of your company's IT system.
The partnership between the managed service provider and the customer is agreed in the Service Level Agreement (SLA). SLA is a contract that documents the service level of the provider and aspects of the service such as liability, availability, quality and costs.
The advent of Managed IT Services began with the rise of information technology and computers. Managed IT services became popular after the breakdown of failure / repair models in the 1990s. This model is a paid option to provide IT support to your company. This usually requires customers to contact the IT company only when upgrades and solutions are required. Break / Fix means "If something is broken, something has been fixed".
While the failure / repair model has become a common approach to providing IT help, many organizations are already moving to a managed IT services approach. This was due to the influx of new devices and computers in the late 1990s. These new computers are easy to use, yet complex, and require a great deal of money and time to repair. This time around, the failure / repair model has become impractical and less popular. The 24-hour monitoring of IT systems dominated the paid system. Today, IT support is available 24 hours a day, 7 days a week, not only when repairs are required, but also through managed service providers.
Reasons to Use Managed Services.
As mentioned above, companies are already attracted to remote IT services. But why are they using this model instead of a bug / repair approach? Here are a few reasons why organizations are using managed IT services.
Data protection and
security
When an organization works with customers and other organizations, it is imperative that they trust the organization with their data. With a secure IT system supported by a managed service provider, you don't have to worry about doing business with your company. By using managed or remote IT services, companies can also be sure that their IT systems comply with certain standards and regulations for the security of their data.
24 hour surveillance
In contrast to the failure / repair model, where IT support is only provided when a problem needs to be resolved, managed IT services are monitored and consulted by IT 24/7 and the system is always functioning properly. Make sure you do. Companies may not even be aware that something needs to be fixed. This means that even small problems can be fixed without the organization noticing.
Maximize uptime
The operating time indicates how long a device or computer has been in operation. With the introduction of managed IT services from service providers, your company's IT system can be operated around the clock, 365 days a year. During downtime when the computer network is down, the system can be invaluable in an emergency. The managed service provider provides the organization with a business disaster recovery plan for these scenarios.
Get access to the
latest technology trends
When an organization outsources IT support to a managed service provider, the organization keeps the latest technology in the IT domain up to date. This means that the organization continues to use the latest technology.
Cost efficient
The reason an organization deploys and outsources managed IT services is because it is more convenient and less expensive than appointing a permanent member of the organization. For small and medium-sized businesses, IT resources and problems can be very difficult to manage. If you want these businesses to grow, we recommend choosing remote IT services to provide IT support so that you can focus on other business issues.
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